2 REASONS FOR RETURNS:
- Wrong Item Shipped
- Defective Item
* All returns must be authorized. *
To receive authorization for a return, you must contact customer service at firstname.lastname@example.org to obtain a Return Authorization number known as an RA number. All returns that are not exchanged for another item and are refunded are subject to a 15% restocking fee.
Please note, if the requested items are not in stock by the time we process your RA, your credit card will be refunded for the value of the items returned to our warehouse to avoid further delay on your request. (in which case the 15% restocking fee will be waived)
- All items must be returned. Also include the original invoice with the RA# written on it.
- Please specify the reason for the return on the original invoice.
- If you were to receive a defective item, you must notify us within 5 business days of when you received the product to qualify for a return or exchange. If you fail to provide us with a prompt notification, we will not authorize your return or exchange.
Once you receive your Return Authorization number, you must then ship the item(s) back within the specified time period (10 business days) to receive an exchange or the RA# will become null and void. You will be responsible for the return shipping costs.
We do not refund shipping costs on returns and or exchanges, unless there was a processing error on our behalf.
Return authorizations must be requested within 10 days of the original ship date for all domestic orders, and within 20 days of the original ship date for Canadian orders.
Pack your item(s) in the original shipping box if possible and insure your package for the full value of merchandise and return it to us using the delivery service of your choice. Include your RA# and original invoice. We are not responsible for lost or damaged return packages. We will notify you via e-mail once your return has been processed.